Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unused and in its original packaging.
 
Please be aware that we are unable to accept returns or provide refunds for products that have been used, opened, or damaged after delivery.
 
Once we receive the returned product, we will examine it and let you know if your refund has been approved. If approved, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to show up in your account.
 
Damaged items
If the product you received was damaged or broken during shipping due to the negligence of the courier service, please let us know on our Instagram DMs (@skin.aura_official, https://www.instagram.com/skin.aura_official/) or email us at skin.aura707@gmail.com with your order number and pictures of the product you received. We will be more than happy to send a replacement.
 
Order cancellation
You may cancel your order only if it has not been shipped from our warehouse. Once you place your order, it will be shipped from our premises within 1 business day. To get information about your order or request a cancellation, please message us on our Instagram DMs. Our customer service agent will get back to you and see if it is possible. If the order has already been shipped, no cancellations can be entertained.